Last updated: April 24, 2026
At Nuzy AI (a product of HighBridge Labs), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI customer service platform.
Account Information: When you sign up, we collect your email address, business name, and contact details.
Customer Messages: To provide our AI service, we process customer messages sent through your connected channels (WhatsApp, Instagram). This includes message content, timestamps, and metadata.
Usage Data: We collect information about how you use Nuzy AI, including features accessed, response times, and AI approval rates.
We use your information to:
• Provide and improve our AI customer service platform
• Train and customize AI responses to match your brand voice
• Send service updates and support communications
• Analyze usage patterns to enhance our product
• Ensure platform security and prevent fraud
Your data is stored securely using industry-standard encryption (AES-256). We use Supabase for database hosting with data centers in multiple regions worldwide. All data transmission uses SSL/TLS encryption.
We do not sell your data. We share information only with:
• Service providers (Anthropic for AI, Meta for WhatsApp API) necessary to operate our platform
• Law enforcement when required by law
• With your explicit consent
You have the right to:
• Access your data at any time
• Delete your account and all associated data
• Export your data in a portable format
• Opt out of marketing communications
• Request corrections to your information
We retain your data for as long as your account is active. When you delete your account, we permanently delete all your data within 30 days, except where required by law to retain it longer.
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
Nuzy AI is not intended for users under 13. We do not knowingly collect information from children under 13.
As a global service, your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for all data transfers.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.
For privacy-related questions or requests, contact us at:
Email: privacy@nuzyai.com