This Privacy Policy describes how Cortex Systems ("we", "us", or "our") collects, uses, and shares your personal information when you use Nuzy AI (the "Service").
1. Information We Collect
1.1 Information You Provide
Account Information: Name, email address, password, business name, and business type
Business Data: Product information, pricing, policies, and business processes you provide during setup
Customer Conversations: Messages and conversation data you upload for AI voice training
Cloud Infrastructure: Hosting providers for secure data storage
AI Services: Third-party AI providers for voice training (data is encrypted and anonymized)
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
3.3 Business Transfers
If Cortex Systems is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before this happens.
4. Data Security
We implement industry-standard security measures to protect your information:
End-to-end encryption for sensitive data
Secure HTTPS connections for all communications
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Encrypted database storage with row-level security
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and data at any time by contacting us at hello@nuzy.ai.
Some data may be retained for legal compliance, dispute resolution, or legitimate business purposes even after account deletion.
6. Your Rights
Depending on your location, you may have the following rights:
6.1 GDPR Rights (EU/EEA/UK)
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
6.2 CCPA Rights (California)
Know: Know what personal information we collect and how it's used
Delete: Request deletion of your personal information
Opt-Out: Opt-out of sale of personal information (we don't sell data)
Non-Discrimination: Not be discriminated against for exercising your rights
To exercise these rights, contact us at hello@nuzy.ai with your request.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
8. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.